Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Amplify Flow Integrated AI Systems Ltd., a British Columbia corporation based in Penticton, BC (“Amplify Flow”, “we”, “us”, or “our”). By accessing or using our services in any way, you agree to be bound by these Terms.

Last updated: 5 March 2026

1. Acceptance of Terms & Eligibility

By engaging Amplify Flow Integrated AI Systems Ltd. for consulting, implementation, or use of our automated follow-up and revenue protection systems (collectively, the “Services”), you confirm that you:

  • Have the authority to enter into these Terms on behalf of yourself or the business you represent;
  • Are operating a lawful business, including but not limited to home service businesses (such as plumbing, HVAC, electrical, roofing, cleaning, and related trades); and
  • Are at least the age of majority in your province, state, or jurisdiction of residence.

If you do not agree to these Terms, you must not access or use our Services.

2. Services Offered

Amplify Flow provides strategic consulting and technology-enabled solutions designed to help home service businesses protect revenue and increase customer lifetime value. Our Services may include, without limitation:

  • Revenue protection audits and consulting, including analysis of lead flow, booking processes, and follow-up practices;
  • Design and implementation of automated follow-up systems (including email, SMS/text, and other messaging channels);
  • Configuration, integration, and optimization of CRM and marketing automation tools;
  • Creation of communication workflows, templates, and related content; and
  • Ongoing performance monitoring, reporting, and optimization where included in your plan or agreement.

The scope, deliverables, timelines, and pricing for your specific engagement will be described in one or more proposals, statements of work, order forms, or service agreements (each, an “Order”). To the extent of any inconsistency between these Terms and an Order, the Order will govern for that specific engagement.

3. Client Responsibilities & Compliance

You are responsible for the accuracy, quality, and legality of all data, content, and contact lists that you provide to us or use with our systems. You agree to:

  • Obtain all necessary consents and permissions from your customers and contacts before sending communications via our systems;
  • Use the Services only in compliance with all applicable laws and regulations, including but not limited to Canadian anti-spam legislation (CASL), the Telecommunications Act, privacy laws, and any applicable provincial and federal consumer protection laws;
  • Promptly provide any information, access, or approvals reasonably required by Amplify Flow to deliver the Services; and
  • Maintain the security of your account credentials and promptly notify us of any unauthorized use of your accounts or systems.

Amplify Flow does not provide legal advice. You should consult your own legal counsel regarding compliance with laws applicable to your business and communications.

4. Fees, Payment Terms & Cancellations

4.1 Fees and Billing. Fees for the Services will be specified in the applicable Order and may include one-time project fees, monthly retainers, usage-based charges, or a combination of these. Unless otherwise stated in the Order, all fees are in Canadian dollars (CAD) and are exclusive of applicable taxes, which will be added to your invoice where required by law.

4.2 Payment Terms. Unless otherwise set out in the Order, invoices are due upon receipt and payable within 7 calendar days. You authorize Amplify Flow (and our payment processors) to charge your designated payment method for all applicable fees according to the billing schedule in your Order. Late payments may, at our discretion, be subject to interest at the lesser of 1.5% per month (18% per year) or the maximum rate permitted by law, plus any reasonable collection costs.

4.3 Refunds. Due to the strategic and time-based nature of our work, all fees paid are non-refundable unless expressly stated otherwise in your Order or required by applicable law. Performance-based projections or examples do not constitute a guarantee of results and do not create any right to refunds or chargebacks.

4.4 Term, Renewal, and Cancellation. The term and renewal provisions of your engagement will be described in the applicable Order (for example, month-to-month, fixed term, or project-based). Unless specifically allowed in the Order, early cancellation does not relieve you of your obligation to pay all fees for the then-current term. Amplify Flow may suspend or terminate access to the Services for non-payment or material breach of these Terms.

5. SMS/Text Messaging & Communication Consent

You must be 18 years of age or older to opt in to receive SMS messages from Amplify Flow Integrated AI Systems Ltd.

Amplify Flow SMS Notifications Amplify Flow sends automated SMS messages including missed call responses, appointment confirmations, and service follow-up to contacts who have opted in via our website form. You can cancel the SMS service at any time. Simply text "STOP" to unsubscribe. Upon sending "STOP" we will confirm your unsubscribe status via SMS. Following this confirmation you will no longer receive SMS messages from us. To rejoin sign up as you did initially. If you experience issues reply HELP for assistance or contact us at [email protected] or 778-742-5771. Carriers are not liable for delayed or undelivered messages. Message frequency varies. For questions about your text plan or data plan contact your wireless provider. For privacy-related inquiries please refer to our privacy policy: https://amplifyflow.ca/privacy-policy

5.1 Amplify Flow-to-Client Communications. By providing your phone number and other contact information to Amplify Flow, you consent to receiving SMS/text messages, emails, and calls related to onboarding, account notifications, billing, support, and service updates. Message and data rates may apply depending on your mobile carrier and plan. You may opt-out of our marketing SMS messages at any time by replying “STOP” or using any other opt-out method we make available, though we may still send you important transactional or service-related messages as permitted by law.

5.2 Client-to-Customer Communications. Our automated follow-up systems may enable you to send SMS/text messages, emails, and other communications to your leads and customers. You are solely responsible for:

  • Obtaining valid and documented consent from your contacts before sending SMS/text or other electronic messages;
  • Ensuring all message content, frequency, and timing comply with applicable laws and carrier requirements;
  • Honouring opt-out and unsubscribe requests in a timely manner; and
  • Maintaining your own records of consent, opt-ins, and opt-outs.

5.3 Compliance with Laws and Carrier Policies. You agree not to use the Services to send spam, abusive, fraudulent, or misleading messages. You must comply with CASL, the Canadian Radio-television and Telecommunications Commission (CRTC) requirements, the Wireless Code where applicable, privacy laws, and any applicable foreign laws if you communicate with recipients outside Canada. Amplify Flow may suspend or disable messaging features if we reasonably believe your use may violate laws, carrier rules, or these Terms.

6. Intellectual Property & Confidentiality

6.1 Ownership of Materials. Unless otherwise agreed in writing, Amplify Flow retains all rights, title, and interest in and to its proprietary methodologies, software configurations, templates, workflows, documentation, and other materials created or provided in connection with the Services (collectively, “Amplify Flow Materials”). We grant you a non-exclusive, non-transferable license to use the Amplify Flow Materials solely for your internal business purposes, for so long as you are in good standing under these Terms and any applicable Order.

6.2 Your Data. You retain ownership of your customer lists, business data, and any content you provide to us or input into our systems (“Client Data”). You grant Amplify Flow a non-exclusive, worldwide, royalty-free license to use, reproduce, and process Client Data solely as necessary to provide and improve the Services, and as otherwise permitted in these Terms or required by law.

6.3 Confidentiality. Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only for purposes of performing or receiving the Services and will protect it using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care. These obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was independently developed, or is required to be disclosed by law (in which case, the receiving party will provide prompt notice where legally permitted).

7. Disclaimers & Limitation of Liability

7.1 No Guarantee of Results. You understand and agree that marketing and revenue outcomes depend on many factors outside of Amplify Flow’s control, including your market, pricing, operations, competition, and the quality of your products and services. Any case studies, testimonials, or performance examples we share are illustrative only and do not guarantee any specific results or revenue outcomes for your business.

7.2 Disclaimer of Warranties. To the fullest extent permitted by law, the Services and any Amplify Flow Materials are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. Amplify Flow expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

7.3 Limitation of Liability. To the fullest extent permitted by law, in no event will Amplify Flow, its directors, officers, employees, contractors, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business interruption, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

7.4 Aggregate Cap. To the fullest extent permitted by law, Amplify Flow’s total aggregate liability arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), strict liability, or otherwise, will be limited to the total fees actually paid by you to Amplify Flow under the applicable Order during the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

8. Indemnity & Termination

8.1 Your Indemnity. You agree to indemnify, defend, and hold harmless Amplify Flow and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or any applicable law; or (c) any claim that the Client Data or your communications with your contacts infringe or violate any rights of a third party or any law or regulation (including anti-spam and privacy laws).

8.2 Termination for Cause. Either party may terminate an Order or these Terms for material breach by the other party, upon written notice and a 30-day opportunity to cure (if the breach is capable of cure). Amplify Flow may suspend or limit access to the Services immediately if you fail to pay amounts due, if your use of the Services poses a security or legal risk, or if required to do so by law or regulation.

8.3 Effect of Termination. Upon termination of the Services or these Terms, your right to access and use the Services and Amplify Flow Materials will cease. You remain responsible for all fees incurred up to the effective date of termination. Sections that by their nature should survive termination (including but not limited to payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnity, and governing law) will continue in full force and effect.

9. Governing Law, Jurisdiction & Miscellaneous

9.1 Governing Law. These Terms, and any dispute or claim arising out of or relating to them or the Services, will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule.

9.2 Jurisdiction and Venue. You agree that any legal action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the courts of the Province of British Columbia sitting in or nearest to Penticton, British Columbia, and you irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue or forum non conveniens.

9.3 Changes to These Terms. We may update these Terms from time to time to reflect changes in our Services, practices, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after any such changes becomes effective constitutes your acceptance of the updated Terms.

9.4 Entire Agreement. These Terms, together with any applicable Orders, constitute the entire agreement between you and Amplify Flow Integrated AI Systems Ltd. with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, proposals, or understandings, whether written or oral, relating to such subject matter.

9.5 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

9.6 Contact Information. If you have any questions about these Terms or the Services, you may contact Amplify Flow Integrated AI Systems Ltd. via email at [email protected] or through the contact methods provided on our website at amplifyflow.ca. We are based in Penticton, British Columbia, Canada.

9.7 Carrier Liability Disclaimer. Amplify Flow is not responsible for any delays or failures in SMS delivery caused by mobile carriers or networks. Carrier liability for SMS transmission is expressly disclaimed.

9.8 Privacy Policy. For information on how we collect and use your personal information, please review our Privacy Policy at https://amplifyflow.ca/privacy-policy.

Amplify Flow Integrated AI Systems Ltd.

Penticton, BC | 778-742-5771 | [email protected]