Privacy Policy
This Privacy Policy explains how Amplify Flow Integrated AI Systems Ltd. ("Amplify Flow", "we", "us", or "our"), based in Penticton, British Columbia, Canada, collects, uses, discloses, and protects your personal information. It applies to information collected through our websites, web forms, communications, and related services.
By accessing or using our services, or by submitting your information through our web forms, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described here, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. About Amplify Flow Integrated AI Systems Ltd.
Amplify Flow Integrated AI Systems Ltd. is a Canadian business headquartered in Penticton, British Columbia. We provide technology, automation, and artificial intelligence–enabled solutions to help organizations improve their customer communication, marketing, and operations. In doing so, we may collect and process personal information about our website visitors, leads, and customers.
2. Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain technical information automatically when you interact with our services.
2.1 Information you provide via web forms
When you complete a web form on our website or landing pages, request information, book a consultation, or otherwise contact us, we may collect:
- Full name
- Phone number
- Email address
- Company name, job title, and related business details (if provided)
- Any message or information you choose to include in free-text fields
2.2 Information collected automatically
We may automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and interaction data. This may be collected via cookies, pixels, and similar technologies to help us understand how our services are used and to improve performance and user experience.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide the information, products, or services you request
- To schedule, confirm, and manage consultations, demos, and appointments
- To send you administrative communications, such as confirmations, updates, and notices related to our services
- To send you marketing communications, where permitted by law and with your consent where required
- To improve our website, services, and customer experience through analytics and performance monitoring
- To protect our legal rights, prevent fraud or abuse, and comply with legal and regulatory obligations
4. SMS Communications and Consent
When you submit your phone number through our web forms, we may use it to send automated SMS (text) messages related to our services. These messages may include, but are not limited to, missed call responses, appointment confirmations and reminders, follow-up messages after consultations, and service-related notifications.
SMS Consent Language: By submitting any form on our website or providing your mobile phone number to Amplify Flow Integrated AI Systems Ltd., you expressly consent to receive SMS (text) messages from Amplify Flow at the phone number you provide. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of receiving SMS messages at any time by replying STOP to any message. For help or more information, reply HELP or contact us using the details in the “Contact Us” section below.
Your consent to receive SMS messages is not a condition of purchasing any product or service from us. You may also contact us directly to withdraw your consent, update your contact preferences, or change your phone number on file.
5. Legal Basis and Consent Under PIPEDA
As a Canadian business, Amplify Flow Integrated AI Systems Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we rely on the following principles and bases:
- Your knowledge and consent, which we obtain when you submit information through our forms or otherwise provide personal information to us.
- Our legitimate business interests in operating, improving, and securing our services, where such interests are balanced against your privacy rights.
- Compliance with legal and regulatory requirements, including responding to lawful requests from authorities.
You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may limit our ability to provide certain services or communications to you.
6. Data Protection and Security Measures
We take reasonable and appropriate technical, organizational, and administrative measures to protect personal information in our custody and control, in line with PIPEDA’s safeguards principle. These measures are designed to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification of personal information.
- Use of secure systems and tools for storing and processing contact information and communications data.
- Access controls and permissions limited to team members who require information for business purposes.
- Regular review of our data handling practices and vendor relationships.
- Contractual and technical safeguards with third-party service providers handling personal information on our behalf.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly investigating and, where required, notifying you and relevant authorities of any privacy breach that poses a real risk of significant harm, in accordance with PIPEDA.
7. Your Rights Under Canadian Privacy Law
Under PIPEDA and applicable provincial laws, you have certain rights regarding your personal information in our custody or control. These may include the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete personal information.
- Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
- Ask questions about our privacy practices or challenge our compliance with PIPEDA.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before responding to your request. In certain cases, we may decline a request where permitted or required by law, in which case we will provide an explanation.
8. Sharing and Disclosure of Information
We do not sell your personal information. We may share your personal information with third parties in the following circumstances:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- With trusted service providers and technology partners who assist us in operating our website, sending communications (including SMS), processing data, analytics, or delivering our services, and who are contractually obligated to protect your information.
- When necessary to comply with legal obligations, such as in response to a court order, subpoena, or lawful request by a governmental or regulatory authority.
- To protect our rights, property, or safety, or that of our users or others, including investigating and preventing fraud or security issues.
- In connection with a business transaction, such as a merger, acquisition, or sale of all or part of our business, in which case we will take appropriate steps to ensure your privacy is protected in accordance with applicable law.
9. Cross-Border Transfers
Some of our service providers and technology partners may be located outside of Canada, including in the United States or other jurisdictions. As a result, your personal information may be transferred to and processed in countries that may have different data protection laws than Canada. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your personal information, and that it is handled in accordance with this Privacy Policy and applicable law. Please note that your information may be subject to the laws of the foreign jurisdiction, including lawful access by government or regulatory authorities in that jurisdiction.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet our legal, regulatory, or reporting obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or destroy it, in accordance with our data retention policies and applicable law.
11. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and support our marketing and analytics activities. Cookies are small files stored on your device that help us recognize your browser and remember certain information. You can typically manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
12. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, applications, or services that are not owned or controlled by Amplify Flow Integrated AI Systems Ltd. This Privacy Policy does not apply to the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit or use.
13. Children’s Privacy
Our services are intended for business users and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as reasonably possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes have been posted signifies your acceptance of the updated policy.
15. Mobile Information Sharing
Mobile opt-in information and consent data collected through our web forms will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to send SMS communications as described in this Privacy Policy and may only be shared with our SMS service providers who are contractually obligated to protect your information.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our SMS practices, or our handling of your personal information, or if you wish to exercise your privacy rights, please contact us at:
Amplify Flow Integrated AI Systems Ltd.
Penticton, British Columbia, Canada
Email: lauren@amplifyflow.ca
Last Updated: March 5, 2026
Amplify Flow Integrated AI Systems Ltd.
Penticton, BC | 778-742-5771 | [email protected]